Posted: 14 Oct 2021 12:06 EDT Last activity: 29 Oct 2021 15:59 EDT
Ask the Expert - Pega Chatbot with Skye Perry
Join @perrs in this Ask the Expert session (18 October - 29 October) on all items pertaining to Pgea Chatbot!
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Meet Skye: Hello, my name is Skye Perry. I’ve been at Pega for 5 years, spending that time focused on the development of our chatbot and voice assistant channels. I enjoy working hand-on with the product and have a special interest in chatbot authoring and conversational design.
Message from Skye: I’m excited to answer your questions and learn how you’re using our software.
I was wondering if there's any full-fledged guide or if anyone can point me in the right direction on creating a chatbot in PEGA that interacts with an external API and is able to map user input to data being passed into requests to and from the API. I've seen a lot of posts/resources on creating REST integrations and on configuring local pega chatbots, but I'm having trouble connecting and applying the two concepts together, particularly with:
Mapping user input from the chat to data records,
Using that same data as the body of a request that the chatbot will then make to the external API,
Using the data returned from these API calls for custom responses
I would greatly appreciate any help on this. Thanks.
***Edited by Moderator: Pallavi to move from Pega Academy to Product***
@CobbieQ7 Hi! This is possible using a standard data page to setup the REST integration. Once this data page is setup, it can leveraged just like any case-level property within the chatbot conversation to surface dynamic data.
Posted: 1 year ago
Updated: 2 months ago
Posted: 22 Dec 2020 5:58 EST Updated: 22 Oct 2021 16:05 EDT
We have created a web chat channel in one of our applications. We are planning to migrate the channel to a self service application which resides on top of the main application. Is there a way to migrate the channel? Or do we have to create the complete channel from scratch?