Discussion 1 Replies 118 Views × Close popover David Dillon (dilld) PEGA Principal Business Architect Pegasystems Inc. US View Profile Send Message dilld Member since 2010 1 post PEGA Posted: July 31, 2019 Last activity: May 8, 2020 Posted: 31 Jul 2019 8:14 EDT Last activity: 8 May 2020 1:23 EDT Closed Add Email Forwarding Functionality for Email Channel We have a client requirement for CWT to provide email forwarding functionality. The basic user story is as follow: Within the email pane the 'Forward' (button) displays When Forward is selected the Email Forward modal window opens 'Forward to:' is empty by default Subject line includes FW: (works similarly to reply email subject line) Message area - Attachments and entire email thread is included and is read only. Typing is enabled New attachments can be added Cancel and Send Message buttons display and when selected actions reflect the Email Reply workflow Capture the forward action in the Audit trail Pega Customer Service × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Discussion, please write a new Discussion. Posted: 1 year ago Posted: 8 May 2020 1:23 EDT × Close popover Nandhini Thirumaran (NandhiniT9390) Ford Motor Company Ford Motor Company IN View Profile Send Message NandhiniT9390 Ford Motor Company replied to dilld Extract a proxy of the email and from the proxy method Forward & then again extract proxy for forward & from the proxy To method & send.