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 Saravanan M (Saravanan Maharaj)
CTS

CTS
IN
Saravanan Maharaj Member since 2010 6 posts
CTS
Posted: February 4, 2015
Last activity: February 26, 2015
Posted: 4 Feb 2015 9:25 EST
Last activity: 26 Feb 2015 6:06 EST
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Agent fails

For a Queued agents on multinode, If an agent on a node picks up an item from queue and starts processing it. in the process an activity runs, and if any exception occurs half way through the steps in that activity and that particular record is not processed, how it will work?? whether the system will requeue it??
 

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Posted: 6 years ago
Posted: 26 Feb 2015 6:06 EST
Goutham Parcha (parcg)
PEGA
Sr. Director, CRM Applications Development
Pegasystems Inc.
IN

Use SMA to identify broken processes and re-queue the items. You could also use Java Step in an activity to vierify the state, if its broken you could re-queue it.