Discussion

4
Replies
454
Views
Gooner007 Member since 2010 15 posts
Tata Consultancy Services
Posted: 5 years ago
Last activity: 5 years 6 months ago
Closed

Agent Schedule Issue

Hi,

we recently Migrated our Application from 5.5 to 7.1.5 . After our Migration our Agents timings are having issues. we have set our Agent Time as 11.30 PM EST . But in SMA it is getting reflected as 11.30 PM CDT. So because of this this agent is running at 12.30 AM EST (11.30 PM CDT) . I have tried to change the timing and the time zone in both Agent and Agent Schedule. But Only the time is getting changed. (ie) if i change the time from 11.30 EST to 10.30 EST then in SMA it is getting updated as 10.30 CDT

Anyone faced this issue? Any Soultion? 

Thanks in advance. 

Moderation Team has archived post
Share this page LinkedIn