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Agent Schedule Issue
Hi,
we recently Migrated our Application from 5.5 to 7.1.5 . After our Migration our Agents timings are having issues. we have set our Agent Time as 11.30 PM EST . But in SMA it is getting reflected as 11.30 PM CDT. So because of this this agent is running at 12.30 AM EST (11.30 PM CDT) . I have tried to change the timing and the time zone in both Agent and Agent Schedule. But Only the time is getting changed. (ie) if i change the time from 11.30 EST to 10.30 EST then in SMA it is getting updated as 10.30 CDT
Anyone faced this issue? Any Soultion?
Thanks in advance.
Moderation Team has archived post,
Posted: 7 years ago
StaidLogic
US
Seems its day light timing issue from your OS
Posted: 7 years ago
Tata Consultancy Services
IN
Why the server time plays a role if we define the time zone in our agent schedule. Isn't that the function of this?
Posted: 7 years ago
StaidLogic
US
Pega will take default time from OS and then will convert as per time zone
Posted: 7 years ago
Tata Consultancy Services
IN
Yes Exactly. That is the Problem. It is not converting