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Arul Vijay Paulraj (Gooner007)
Tata Consultancy Services

Tata Consultancy Services
Gooner007 Member since 2010 15 posts
Tata Consultancy Services
Posted: April 13, 2015
Last activity: April 17, 2015

Agent Schedule Issue


we recently Migrated our Application from 5.5 to 7.1.5 . After our Migration our Agents timings are having issues. we have set our Agent Time as 11.30 PM EST . But in SMA it is getting reflected as 11.30 PM CDT. So because of this this agent is running at 12.30 AM EST (11.30 PM CDT) . I have tried to change the timing and the time zone in both Agent and Agent Schedule. But Only the time is getting changed. (ie) if i change the time from 11.30 EST to 10.30 EST then in SMA it is getting updated as 10.30 CDT

Anyone faced this issue? Any Soultion? 

Thanks in advance. 

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