Posted: 3 Dec 2018 11:34 EST Last activity: 5 Dec 2018 16:51 EST
Allow Users to View Multiple Multiple Work Queues from Case Manager
By: Nia Christian
Find your user who is a member of multiple Teams.
You should see their default WorkGroup and a list of their WorkQueues under the Work tab of that operator.
3. Open the WorkQueue of a WorkGroup that is not selected as active on the current Work tab. For example, I am going to open the US_Club_Baseball@cathay bank Work Queue because it’s WorkGroup: “US_Club_Baseball” is not currently active under this particular operator.
4. Here is an open view of the US_Club_Baseball Work Queue