Over-provisioning bots comes with a lot of overhead. Auto-balancing automatically reallocates bots based on SLAs and real-time workloads. It keeps bots busy 100% of the time, working on tasks for which they are needed the most.
Thank you to @Becky for this very clear explanation of what Auto-balancing is, how it works, and why it matters within the context of Pega RPA, and RPA more generally.
Are you using Auto-balancing today? How well is it delivering on its promise?