Posted: 9 Jun 2021 8:32 EDT Last activity: 9 Jun 2021 10:10 EDT
Ask the Expert - Multi Channel with Vikas Raidhan
Join @VikasRaidhan as he answers your questions about Multi Channel, as it pertains to:
Pega NLP integration in channels
Session Dates: June 21 - July 2.
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Vikas Raidhan currently manages all things Emailbots in Pega platform and Customer service. He has led the architecture and design of Email bots, Email manager portal, NLP integration with channels and preview console right from the beginning. Having worked for over 10 years in Pega engineering, Vikas has rich knowledge of core platform functionalities. He likes to work closely with customers, provides thought leadership in various Pega implementations and believes in upgrade excellence. He is very active on Pega Community and follows everything that is tagged with Conversational Channels or Intelligent Virtual Assistants.
Message from Vikas:
Multichannel is fairly new and arguably one of the most exciting areas of Pega platform. Lot of research goes on resulting in several new features every release. We have seen tremendous growth in adoption of Email and Chat bots from our customers in recent times. Given the increasing demand of bots, we are thrilled to convene ‘Ask the expert’ session to answer anything related to Multi channel at Pega. Head over to official pages to learn more about bots (https://www.pega.com/products/platform/intelligent-virtual-assistant) and both of us would be happy to answer your queries in the upcoming ‘Ask the expert’ session.