Lochana Durgada Vijayakumar (Lochan_DV)
Lead Technical Documentation Specialist
Pegasystems Inc.
Lochan_DV Member since 2015 96 posts
Posted: April 21, 2020
Last activity: May 13, 2020
Posted: 21 Apr 2020 13:30 EDT
Last activity: 13 May 2020 10:46 EDT

Ask the Expert - My Support Portal (MSP) with Phil and Sai

Join Phil Monahan (@monap) and Sai Pasaragi (@Sai.Pasaragi) in this Ask the Expert session (27th April - 8th May) on the redesigned My Support Portal.


About Phil: Phil Monahan is the Principal Product Manager for the Pega Customer Service R&D team and the Product Owner of the new Pega Support Application. Working in Pega since the past 7 years, Phil is a firm believer in delivering excellence and that truly reflects in the new My Support portal!

About Sai: Sai Pasaragi is the Senior Manager in the Pega Global Client Support team and the Product Manager for the new Pega Support Application. Working in Pega since more than 8 years, Sai focuses on world class client experience.

Message from Phil and Sai: We are very excited to introduce the redesigned MSP and answer any questions you may have regarding your new Pega Support experience! The new Pega Support experience lauches on 27th April to all our clients and partners. Learn more about the My Support Portal: New Design, Streamlined Features  on the Pega Community

Ask the Expert Rules

  • Follow the Pega Collaboration Center’s Guidelines
  • This is not a Live Chat - Phil & Sai will reply to your questions over the course of the week (27th April - 8th May)
  • Questions should be clearly and succinctly expressed
  • Questions should be of interest to many others in the audience
  • Have fun! 
Pega Customer Service 8.4 Ask the Expert
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