Lochana Durgada Vijayakumar (Lochan_DV)
Lead Technical Documentation Specialist
Pegasystems Inc.
Lochan_DV Member since 2015 96 posts
Posted: October 31, 2019
Last activity: March 24, 2020
Posted: 31 Oct 2019 12:05 EDT
Last activity: 24 Mar 2020 11:34 EDT

Ask the Expert - Pega Customer Service with Amit Patel

Join Amit Patel (@Amit_Patel) in this Ask the Expert session (11th - 15th Nov) on Pega Customer Service with special focus on Pega Chat and Chatbots!

Meet Amit: Amit is a Director of development for the Pega Customer Service product. He has 20 years of software development experience with 9 of those being Pega. He is very much hands-on in the Customer Service product development and has been driving the Chatbot and messaging features for the last 4 releases.

Message from Amit: Hi all. I’ve been pretty involved in answering ad hoc questions on the Pega Community related to Chat and Chatbots. I’m glad to join this Ask the Expert forum and answer any further questions that you may have. I have a direct influence on the product roadmap, so I’m also open to suggestions for future enhancements. My goal is to make these feature easy to implement and powerful to use for our clients and your customers.

Ask the Expert Rules

  • Follow the Pega Support Community's Community Rules of Engagement
  • This is not a Live Chat - Amit will reply to your questions over the course of the week (11th - 15th Nov)
  • Questions should be clearly and succinctly expressed
  • Questions should be of interest to many others in the audience
  • Have fun!
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