Ask the Expert - Robot Manager with Angel Hermira
Join Angel Hermira (@HERMA) in this Ask the Expert session (2nd - 13th March) on Robot Manager, Robotics & Platform Integration!
Meet Angel: Angel is a Product Manager in Robotics. He joined Pega in 2018 as SSA and has grown in his knowledge through LSA and PSA roles in Professional Services. For two years, he led the Robotics services team in Europe and helped clients to architect their solutions extracting the best of Pega Platform and Robotics technologies creating Intelligent Automations before recently moving into the Robotics Product team.
Message from Angel: Hi all, I’d like to take this opportunity to share my passion and experiences creating solutions with Pega. I hope you find it as fascinating as I do.
Ask the Expert Rules
- Follow the Pega Collaboration Center’s Guidelines
- This is not a Live Chat - Angel will reply to your questions over the course of the week (2nd - 13th March)
- Questions should be clearly and succinctly expressed
- Questions should be of interest to many others in the audience
- Have fun!
Pegasystems Inc.
IN
Pega Robot Manager 8.4.1 is now available! Compatible with Pega's latest and greatest version, Pega 8.4 the Robot Manager performs the following tasks.
- Manage robots – start, stop, schedule, and move between work groups
- Manage assignments – start, stop, and set key thresholds that allow for end-user notifications
- Create and view reports on robot health, exceptions and usage data
- Configure the organizational hierarchy of departments and users
- Manage Runtime configuration files – define what configuration is used by a user or robot, work group, department, or is the default for an application
- Apply roles to users to define the tasks that they can perform
- Update automation packages and deploy them to robotic work groups, departments, and users
- Use Pega Robotic Automation Importer to better manage automation package components within your Pega Infinity environment
- Securely manage the package life cycle from development, testing, and up to the production stage
- Configure email notification in the case of unexpected issues with robots or scheduling
Read more about this latest release here: https://community.pega.com/knowledgebase/articles/pega-rpa/pega-robot-manager-841
Download the Pega Robot Manager from our Marketplace: https://community.pega.com/marketplace/components/pega-robot-manager
Gmac
IN
Hi Herma,
I have a question about Deployment levels. We have 3 different Pega Robot Manager Environments Dev, Test and Prod.
I am successfully able to assign packages and select configurations.
But I am still seeing development as highlighted in Test and Production environments and on top it, I need to change configurations to test/prod in dev deployment level to run bot with correct configurations.
Test and Prod deployment level are picking up
Not sure why it is doing like that, Could you tell what is best practice to move deployment levels to next envs, assign packages and select configs
Thanks
Pegasystems Inc.
GB
Hi Naresh,
Pega Robot Manager was initially conceived as a solution to orchestrate the packages' assignments across all environments. This was when the deployment levels were created and why are there. Still some clients use it as this allows them to control which packages are assigned to who on each deployment level.
The functionality within Pega Robot Manager has evolved since and clients now typically use one Pega Robot Manager per environment as you describe or one for Development and Testing and another one for Production. The deployment levels are still useful to group the assignments on these cases but have lost a bit the purpose when there is one Pega Robot Manager per environment. However, a usage that clients use of this and I found very valuable is to control and test initial deployments (Smoke testing) on restricted users and then assigning to the wider group when certain the release has been successful.
I hope that this answers your question but happy to elaborate further.
Thanks,
Angel
Boubyan Bank
IN
Hello Hermira,
we are in process of implementing RPA with pega platform integration and the process seems a s below.
- Pega Business App1 - here the case is generated , comes to business queue and all the business validations are done.
- then the case is routed to robotic Queue ( by assign to robotic Queue stage )
- Pega App2 - on this pega App , the robot manager is mounted and the robotic queue lies in this app.
- the cases are accumulated on the robotic queue and bot running on this queue should pick the cases and run smoothly.
But bot is not picking the case .
we have checked and all the configuration seems to be correct. please guide us on this.
regards
Bhabani Jena.
Pegasystems Inc.
GB
Hello Bhabani,
You should verify that the bot is registered in the right Work Group and have access to the Work Queue as first step. Aside from the roles required for the robot to connect and load the package it needs access to the work assignments and should have the application's case worker role at minimum to process these.
Is this the case?
Thanks,
Angel
Gmac
IN
How can we assign different bots to different queues under same work group?
Pegasystems Inc.
GB
Hi Naresh,
Bots use Get Next Work Pega's algorithm function to get the assignment from the robotic work queues. The bot needs access to process the work assignment. A potential solution could be to define different roles for the different work queues and assign these to the different bot as required.
Does this make sense to you?
Thanks,
Angel
OFG Bancorp
US
How Robotics works on Tablet device?
Pegasystems Inc.
GB
Hi,
Do you refer to Pega Robotic Automation or to Pega Robot Manager?
Pega Robotic Automation is a windows application and requires MS Windows OS https://community.pega.com/knowledgebase/documents/pega-robotic-automation-version-191-installation-instructions
Pega Robot Runtime is a Pega application and can be accessed from a mobile device using a web browser although the functionality might be limited.
Thanks,
OFG Bancorp
US
Currently we have implemented a Account opening Pega application, as part of this we built a bot to get details of customer from a different system and post to Pega screen.
The requierment is to make this application responsive in a Tablet device- so in this case i need to the Runtime to support in Tablet. is this possible?
Pegasystems Inc.
GB
The Pega application would be responsive to be used from the table but the Runtime won't work on a mobile device unless this runs one of the supported OS as indicated in the install guide https://community.pega.com/knowledgebase/documents/pega-robotic-automation-version-191-installation-instructions
Updated: 16 Mar 2020 12:00 EDT
Bcbsnc
US
Pegasystems Inc.
IN
Thank you everyone for your great questions. Please continue posting them as individual posts on our Collaboration Center.
A huge Thank you to Angel @HERMA for being a wonderful Expert!