Very first video of the course "IMPROVING THE CUSTOMER EXPERIENCE WITH NEXT-BEST-ACTION" is having audio available however Microphone sign is crossed for this video also. Same I am expecting for the other videos also.
I am going through this course now and the video without any sound but only subtitles makes the learning very frustrating. While I'm reading the subtitles, I have to constantly scan the screen for movements and try to see what the video is trying to present. This creates a very big distraction from understanding the information that the subtitles are presenting.
I don't know what is the reason for removing the audio, but having a video presentation without any audio is just restricting the potential of what a video lesson could do. If I had to read a bunch of subtitles, I'd rather have a deck of slides where I can control the speed which I read the contents and view the highlighted areas at my own pace.