Automate Investigation and Exception Processing of Payments across all Channels using Pega
Pega Smart Investigate for Payments delivers control and transparency into payment investigations, while automating day-to-day processing activities. WithSmart Investigate, demands of clients are overcome including customers from wholesale banks, corporate, correspondent and institutions while minimizing risk and substantially driving down time and costs for resolution.
Deliver Compliant, High Quality Service at Lower Cost
With Pega Smart Investigate for Payments, financial institutions gain the industry’s smartest, most flexible solution for rapidly resolving investigations and customer inquiries. Smart Investigate gives relationship managers, service representatives and operational teams the power to differentiate services, empowering them with dynamic process automation and intelligent data presentation delivered across every channel. Smart Investigate provides pre-packaged, best-practice process automation that can jump-start delivery of high-quality, high-efficiency service across every channel.
Reduce costs and increase productivity in the front and back office.
Client service and back-office staff no longer need to access multiple systems, which simplifies processing, reduces Pega training time and ensures best practices are always used.
Reduce risk across all types of transaction exceptions.
Training in Pega drives payment investigations from end-to-end with dynamic rules that automatically adapt to changing conditions, mitigating the complexity and errors associated with manual exception handling while resolving cases faster and at lower cost.
Service your clients in every channel
Web self-service gives clients the power to perform transaction searches, initiate investigations and review existing cases.
Gain unsurpassed flexibility and scalability
Pega’s Build for Change technology combines with standards-based integration and proven scalability to facilitate rapid automation on a large scale – without getting locked into proprietary systems or hard-coded business logic.