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Manjuka Soysa (soysm)
PEGA
Lead System Architect
Pegasystems Inc.
soysm Member since 2010 2 posts
PEGA
Posted: June 29, 2016
Last activity: November 30, 2016
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Automated Generation of Intent Task

Is there any description of the mechanism by which an IntentTask instance is automatically created when a Service Request case type is created?

The CREATING PEGA CUSTOMER SERVICE SOLUTIONS (7.1) course describe the steps which lead to an auto-creation of the IntentTask, but there is no clear description of what configuration causes the creation.

***Updated by moderator: Maryrita to add Group Tag***

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