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Posted: July 27, 2015
Last activity: July 28, 2015
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Can't add new case type to the existing App using new rulesets
Hi guys. Can somebody help me to identify the issue? We need to add a new case type to the existing application. We created a new set of rulesets for it (FW and Implementation), App has been updated with these new RS, along the Operator ID rule, however after login, when I try to create a new case type, I don't see the new created RS, hence can't create it. Please advise. Thanks.
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Posted: 5 years ago
After I removed restricted RS, I can see just the framework RS and still can't see implementation. Please advise.
Posted: 5 years ago
Just want to update you all that the fixing pre-requisite rulesets with the correct one, resolved the issue :-)
could you please double check 'RuleSet restrictions' on the class rule form under advanced tab...