Discussion
Can't add new case type to the existing App using new rulesets
Hi guys. Can somebody help me to identify the issue? We need to add a new case type to the existing application. We created a new set of rulesets for it (FW and Implementation), App has been updated with these new RS, along the Operator ID rule, however after login, when I try to create a new case type, I don't see the new created RS, hence can't create it. Please advise. Thanks.
After creating a new Ruleset version
Step1:- Add this new Ruleset version in Rule-Application in application ruleset directly or if it is being built on another application through which your current application is referring update that rule-application
Step2:- Under accessgroup refer this newly created ruleset version at Advanced tab Default Destination ruleset
Step3:- see that your operator refers to correct Access group.
Apart from the points mentioned above, another key aspect is the pre-requisites being set correctly for the ruleset versions.
In the new Ruleset version, ensure you have specified the Required RuleSets And Versions field to include the Application's RuleSet version.
Next, add this new ruleset version into the following:
1. Application rule
2. Access Group rule of the operator (under design time configuration)