Discussion1Replies2658Views×Close popoverAshok Gorantla (Mr.Ashok) Verizon Verizon US View ProfileSend Message Mr.Ashok Member since 2013 4 posts Verizon Posted: May 19, 2017Last activity: May 22, 2017Posted: 19 May 2017 10:16 EDTLast activity: 22 May 2017 10:56 EDT Closed Cascading Approvals - Ability to select between workqueue and userHi,Any interesting ideas on using Cascading approvals feature to send approval requests to work queues instead of users? without having to create copies of final rules in our app and customizing them? Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Discussion, please write a new Discussion. Posted: 3 years agoPosted: 22 May 2017 8:50 EDT×Close popoverSantanu Bhattacherjee (Santanu) PEGA Manager CRM - Field Service Pegasystems Inc. IN View ProfileSend MessageSantanu PEGA replied to Mr.AshokWell, this is an interesting question and I guess there is no OOTB way of doing it. One very crude way I can think of is updating your cascading approval routine to send the cases to one particular approver. For that dummy operator, specify Unavailable From and to range and select Workbasket as substitute operator Type.