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Akila Tharuka (AkilaT90)
Virtusa

Virtusa
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AkilaT90 Member since 2015 15 posts
Virtusa
Posted: July 11, 2015
Last activity: August 27, 2015
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Case Stages doesn't have a sequential flow

I decomposed a case in to 6 stages (A,B,C,D,E,F) where, the first stage is mandotory, last one is the resolution stage and the other stages are non-mandotory.

At the end of the first stage, the user has to select an option. According to the selection, the case advances to a  single stage out of B,C,D,E or F. The completetion of any non-mandotory stage (B,C,D,E) goes back to stage A. The F stage will resolve the case.

My problem is, Is this case decomposition conceptually correct? Because it doesn't have a sequential stage flow.

I'm quite new to Pega, so I would appreciate any idea.

Case Management
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