Posted: 11 Jul 2015 23:13 EDT Last activity: 27 Aug 2015 13:53 EDT
Case Stages doesn't have a sequential flow
I decomposed a case in to 6 stages (A,B,C,D,E,F) where, the first stage is mandotory, last one is the resolution stage and the other stages are non-mandotory.
At the end of the first stage, the user has to select an option. According to the selection, the case advances to a single stage out of B,C,D,E or F. The completetion of any non-mandotory stage (B,C,D,E) goes back to stage A. The F stage will resolve the case.
My problem is, Is this case decomposition conceptually correct? Because it doesn't have a sequential stage flow.
I'm quite new to Pega, so I would appreciate any idea.
Business process would be defined in such a way that any based on the information available it would be processing the next stage else it can go to end stage as well, or even an alternate stage can be configured.