case type
Hello,
Please i want to create or update a case type,from explorer panel,i receive this message :
Case Types cannot be added or modified while in a Pega- workpool
Please how can i resolve this problem
Thanks
Pegasystems Inc.
US
Check and see that you are in the correct workpool.
There is a drop down to the right of the Designer Studio button. It will display the name of the Application you are in. Click on that and select Switch Work Pool to the workpool representing your application.
Bill Rathert
Areteans Technology
IN
Hello belcaidh ,
Typically this error occurs when you are trying to update casetypes related to rulesets which are locked and with no open ruleset versions.In your case you might be modifying some case type which belongs to PegaSample or some framework.
Thanks,
Ashok
Infosys
US
Yes, please check the application you are pointing to.
Regards,
Vinay
Virtusa Corp.
US
You can add or update the case type if any of the ruleset is open for which applcation you are pointed.