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 belcaid hicham (belcaidh)
AT

AT
MA
belcaidh Member since 2015 8 posts
AT
Posted: April 23, 2015
Last activity: June 26, 2015
Posted: 23 Apr 2015 7:26 EDT
Last activity: 26 Jun 2015 5:00 EDT
Closed

case type

Hello,

Please i want to create or update a case type,from explorer panel,i receive this message :

Case Types cannot be added or modified while in a Pega- workpool

 

Please how can i resolve this problem

 

Thanks

Case Management
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Posted: 6 years ago
Posted: 23 Apr 2015 8:50 EDT
Bill Rathert (rathw)
PEGA
Global Tech Enablement, Principal Instructor
Pegasystems Inc.
US

Check and see that you are in the correct workpool.


There is a drop down to the right of the Designer Studio button. It will display the name of the Application you are in. Click on that and select Switch Work Pool to the workpool representing your application.


 


Bill Rathert
Posted: 6 years ago
Posted: 24 Jun 2015 3:09 EDT
Ashok Kumar Bommisetty (Ashok_Bommisetty)
Areteans Technology

Areteans Technology
IN

Hello belcaidh ,


Typically this error occurs when you are trying to update casetypes related to rulesets which are locked and with no open ruleset versions.In your case you might be modifying some case type which belongs to PegaSample or some framework.


 


Thanks,


Ashok


 
Posted: 6 years ago
Posted: 26 Jun 2015 5:00 EDT
Rao Raghunath (raghu.raob)
Virtusa Corp.

Virtusa Corp.
US

You can add or update the case type if any of the ruleset is open for which applcation you are pointed.