Is it possible to change the timezone in SMA so that all output via SMA will reflect that timezone even though the system/machine that SMA is running on is set to a different timezone? (i.e. SMA timezone would be EST and machine would be UTC)
All output related to SMA is fetched from the PRPC/Pega instance that it is connected to. So, the time-specific output comes from the PRPC instance. If you want a different timezone for SMA alone, it is not possible. SMA is merely a means to communicate the data present in PRPC.