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MSVPRAVEEN-1 Member since 2011 6 posts
United Health Group
Posted: February 18, 2015
Last activity: July 28, 2017
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Check out issue in Pega 7

We have deployed a Pega 7 environment where we have migrated our application. As we are trying to check out rules, we are getting below issue.

1. On clicking Checkout first time, we don't see any change in Form but the xml (show xml/view xml is modified to depict personal rule set and version as 01-01-01)

2. On clicking check out again, we are getting error:

Check out failed. Unable to open this instance's RuleSet Version record{opid}@ 01-01-01

Status:
** Check out failed. Unable to open this instance's RuleSet Version record{opid}@ 01-01-01
Nothing in logs but general error as below:
com.pega.pegarules.pub.PRRuntimeError: PRRuntimeError
at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:707)
at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:435)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.runActivities(HttpAPI.java:3252)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:384)
at sun.reflect.GeneratedMethodAccessor89.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:619)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1188)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:926)
at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:811)
at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:330)
at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:839)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:315)
at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:263)
at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:225)
at sun.reflect.GeneratedMethodAccessor75.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:619)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:338)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:379)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:216)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingException(AppServerBridgeToPega.java:238)
at com.pega.pegarules.internal.etier.ejb.EngineBeanBoot.invokeEngine(EngineBeanBoot.java:168)
at com.pega.pegarules.internal.etier.interfaces.EJSLocalStatelessEngineBMT_f2439d86.invokeEngine(Unknown Source)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngineInner(JNDIEnvironment.java:278)
at com.pega.pegarules.priv.context.JNDIEnvironment.invokeEngine(JNDIEnvironment.java:223)
at com.pega.pegarules.web.impl.WebStandardImpl.makeEtierRequest(WebStandardImpl.java:485)
at com.pega.pegarules.web.impl.WebStandardImpl.doPost(WebStandardImpl.java:290)
at sun.reflect.GeneratedMethodAccessor87.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:619)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:338)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:379)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:216)
at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethod(AppServerBridgeToPega.java:265)
at com.pega.pegarules.internal.web.servlet.WebStandardBoot.doPost(WebStandardBoot.java:118)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:595)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1230)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1071)
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:914)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:200)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:461)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:528)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:314)
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:88)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1864)
Caused by:
java.lang.NoSuchMethodError: com/google/common/hash/Hashing.crc32()Lcom/google/common/hash/HashFunction;
at com.pega.pegarules.data.internal.clipboard.DirectStreamEncoder.calculateChecksum(DirectStreamEncoder.java:440)
at com.pega.pegarules.data.internal.clipboard.DirectStreamEncoder.encode(DirectStreamEncoder.java:395)
at com.pega.pegarules.data.internal.clipboard.StorageStreamCommonImpl.encode(StorageStreamCommonImpl.java:825)
at com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.getStreamForm(ClipboardPageImpl.java:3619)
at com.pega.pegarules.data.internal.access.PageDatabaseMapperImpl.getStreamFormOfPage(PageDatabaseMapperImpl.java:1448)
at com.pega.pegarules.data.internal.access.DatabaseImpl.preprocessInstancesBeforeCriticalCommitSection(DatabaseImpl.java:3070)
at com.pega.pegarules.data.internal.access.DatabaseImpl.attemptToProcessUpdates(DatabaseImpl.java:2608)
at com.pega.pegarules.data.internal.access.DatabaseImpl.processUpdates(DatabaseImpl.java:2288)
at com.pega.pegarules.data.internal.access.DatabaseImpl.commit(DatabaseImpl.java:2027)
at com.pegarules.generated.activity.ra_action_rmactioncheckout_c8063472296cb53617fb492d0ba62e10.step3_circum0(ra_action_rmactioncheckout_c8063472296cb53617fb492d0ba62e10.java:437)
at com.pegarules.generated.activity.ra_action_rmactioncheckout_c8063472296cb53617fb492d0ba62e10.perform(ra_action_rmactioncheckout_c8063472296cb53617fb492d0ba62e10.java:105)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10450)
at com.pegarules.generated.activity.ra_action_processrmaction_b2414ca9344c4ec0701560598b5b5aeb.step10_circum0(ra_action_processrmaction_b2414ca9344c4ec0701560598b5b5aeb.java:1117)
at com.pegarules.generated.activity.ra_action_processrmaction_b2414ca9344c4ec0701560598b5b5aeb.perform(ra_action_processrmaction_b2414ca9344c4ec0701560598b5b5aeb.java:225)
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)
at com.pegarules.generated.activity.ra_action_pzrunactionwrapper_056ec03796d8a13802f156886066036d.step1_circum0(ra_action_pzrunactionwrapper_056ec03796d8a13802f156886066036d.java:318)
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