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Marc Dumas (MarcDumas)
PEGA
Sr. GCS Knowledge Expert
Pegasystems Inc.
US
MarcDumas Member since 2010 12 posts
PEGA
Posted: September 2, 2016
Last activity: November 14, 2016
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Check out our Support Guide Troubleshooting Videos!

Hello All,
 
I'm Marc Dumas from Pega's Knowledge Services team. Now that we are settled into our new community home on the PDN, I thought I’d point out that we have a collection of brief (3-5 min) Support Guide videos on PegaTube to help you troubleshoot and resolve various issues.

Here is a link to our current collection of Support Guide videos (which we are adding more to on an ongoing basis), and here is a link to one that has received a lot of positive feedback recently - Support Guide: How to Trace an Agent.
 
Our GCS Software Engineers create these videos based on common issues they see while helping customers resolve Support Requests (SRs).
 
We are interested in what topics you’d find helpful, so please let us know your thoughts!
 
Thanks,
 
Marc

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