Discussion
classic navigation mode
1. Is classic navigation mode still an option in PegaCS 7.1.4?
2. To what extent is PegaCS 7.1.4 code backward compatible to support classic navigation mode?
3. What are the limitations or constraints of going with the classic navigation mode in PegaCS 7.1.4?
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Please refer to the following CS upgrade guide what is supported and not supported.
https://pdn.pega.com/documents/pega-customer-service-714-upgrade-guide-0
The following Tech note will help you get more info on what is the diff between old CSR portals and new Interaction Portal.
https://pdn.pega.com/documents/pega-customer-service-migrating-interact…
Hello,
Please provide more context of what you are trying to do such as the use case or requirement you are trying to complete that may help us assist you better.
Regards,
Lu