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BRAVINDRA Member since 2013 4 posts
Cognizant
Posted: 4 years ago
Last activity: 3 years 3 months ago
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Clone work item in a new tab

I have a requirement to copy/cone existing request details with a new request. on click of button, i am calling Work-.CopyWork and refreshing the harness. New request is getting create with new Request #. However it is replacing the old request tab. Is there way to keep the old request as is and open the new request in separate tab?

Case Management
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Posted: 4 years ago

Hi,


OOTB CopyWork activity will not suffice this use case. Find the high level steps below and let us know in case any other information is needed.


  • Create custom activity
    • Call pxCreateTopCase API activity to create a Top Case of same class (Assuming you only want to copy top Request and not children)
      • Pass Data Transform name to call during creation (there is a parameter for same in pxCreateTopCase activity)
        • There is a java step in CopyWork activity that actually does the copy of all properties

        • Create a function with the same java code (replace Primary page with pyWorkPage or Pass page name dynamically in Data transform and function)

        • Call this function from this data transform

  • Above step will create a Request with same data 

  • pxCreateTopCase also provides you an option to store the newly created case id in some property (e.x. CloneInsHandle)

  • Configure button to call above activity and then Open Work By Handle with that property (CloneInsHandle)

 


 

Posted: 3 years ago

Hi Pankaj,


I am trying to implement a similar solution to the one you described.


For my test on 7.2.1, the activity pxCreateTopCase does not set the newly created case id.


Do you have any idea why ?


In which version does it worked for you ?

Posted: 3 years ago

Issue resolved as I was passing the caseInsHandel value and not the name.


Think to pass the name of your property with double cotes to pxCreateTopCase:
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