Discussion4Replies359Views×Close popoverAntony Lawrence R (AntonyRajan) Hexaware Hexaware IN View ProfileSend Message AntonyRajan Member since 2015 18 posts Hexaware Posted: July 10, 2016Last activity: November 30, 2016Posted: 10 Jul 2016 19:15 EDTLast activity: 30 Nov 2016 10:07 EST Closed Close interaction tab on click of button in service caseHi All,In my application i need to close an interaction tab on click of a button in service case.Please correct me if i am wrong, Currently i am in an assignment in service case and having a button in UI.On click of that button, I need to close the I- case thread. But the current button context is in C- case thread. So how to close the tab in cpm frame work on click of a button in service case.Thanks in advance. Regard,Antony Lawrence Rajan***Updated by moderator: Maryrita to add Group Tag***×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Discussion, please write a new Discussion. Posted: 4 years agoPosted: 12 Jul 2016 1:29 EDT×Close popoverSibani Saidarsini (Sibani_GCS) PEGA Principal Technical Solutions Engineer Pegasystems Inc. IN View ProfileSend MessageSibani_GCS PEGA replied to AntonyRajan Hi, Are you using CSR portal or Interaction portal? Regards Sibani Posted: 4 years agoPosted: 23 Jul 2016 7:39 EDT×Close popoverRavi Prakash Reddy (REDDR3) PEGA Architect CRM - Customer Service Pegasystems Inc. IN View ProfileSend MessageREDDR3 PEGA replied to AntonyRajanCan you eloborate more on CLOSE? Does it also requries resolve the work object or jsut close the document and clear threads on the server? Posted: 4 years agoPosted: 27 Jul 2016 0:04 EDT×Close popoverSanjeeva Reddy (SanjeevGangula) Barclays Barclays US View ProfileSend MessageSanjeevGangula Barclays replied to AntonyRajanYes Ravi,Assume it should resolve the service item also and shuold go back interacion WO. Posted: 4 years agoPosted: 27 Jul 2016 0:50 EDT×Close popoverRavi Prakash Reddy (REDDR3) PEGA Architect CRM - Customer Service Pegasystems Inc. IN View ProfileSend MessageREDDR3 PEGA replied to AntonyRajanOOTB it should automatically work, Can you check CACancel flow action is configured to Close the Workobject upon no assignment being found on the actions tab.