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Sandhya Ramamurthy (SandhyaR)
Accenture

Accenture
IN
SandhyaR Member since 2012 2 posts
Accenture
Posted: March 18, 2015
Last activity: March 26, 2015
Posted: 18 Mar 2015 6:35 EDT
Last activity: 26 Mar 2015 4:05 EDT
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Collections Framework in Pega

Hi,

I did go through the product guide from PDN for Pega Collections

Product overview page on PDN for Pega Collections says : framework as two layers 1) Foundational and 2) servicing desktop. The foundational layer can actually be used for payment arrangement monitoring, and collections strategy execution , dynamic treatment  and real time guidance with Next Best Action processing

 

However, the standard list of  business processes available with collections framework(CF)  mostly covers CPM processes like address change / add contact and so on.

 

There are only 2 Collections specific processes seen

Process

Description

Business Process Category

Capture Special Circumstances

Indicate circumstances that affect a customer’s ability to pay

Collections

Negotiate Offers

Select and present offers to a customer

Collections

 

Could you please let us know where/how is Pega collections scaled better than CPM

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