Posted: 18 Mar 2015 6:35 EDT Last activity: 26 Mar 2015 4:05 EDT
Collections Framework in Pega
I did go through the product guide from PDN for Pega Collections
Product overview page on PDN for Pega Collections says : framework as two layers 1) Foundational and 2) servicing desktop. The foundational layer can actually be used for payment arrangement monitoring, and collections strategy execution , dynamic treatment and real time guidance with Next Best Action processing
However, the standard list of business processes available with collections framework(CF) mostly covers CPM processes like address change / add contact and so on.
There are only 2 Collections specific processes seen
Business Process Category
Capture Special Circumstances
Indicate circumstances that affect a customer’s ability to pay
Select and present offers to a customer
Could you please let us know where/how is Pega collections scaled better than CPM
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