Discussion
Capgemini
US
Last activity: 5 Apr 2021 1:56 EDT
Community experience upgrading from 8.1 to 8.5
I have a client looking at cloud upgrade from 8.1 to 8.5. They are asking for a risk assessment and LoE for their Customer Service/Knowledge Management application. Any feedback specifically pain points with backward compatibility, SOAO/RESTFul integrations and security is appreciated.
Pegasystems Inc.
IN
@joeK4628 Best way is to start with release notes,
Below customer service links would help you
https://community.pega.com/marketplace/components/pega-customer-service-upgrade-checker https://community.pega.com/knowledgebase/articles/crucial-upgrade-information-pega-customer-relationship-management/crucial-upgrade-information-pega-customer-relationship-management https://community.pega.com/knowledgebase/articles/crucial-upgrade-information-pega-customer-relationship-management/85-product-changes-upgrade-impacts https://community.pega.com/knowledgebase/articles/additional-upgrade-information-pega-customer-service/rules-have-been-finalized-prevent-overrides