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BHUSHANPATIL Member since 2008 47 posts
Cognizant Technology Solutions
Posted: 4 years ago
Last activity: 4 years 7 months ago
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Configure the Pega CHAT for CS

we are in the process to install and configure the Pega CHAT server to be used in CSapplication

1. Installed Pega CHAT Server pre-requisites successfully

2. Installed Pega CHAT Server successfully

3. Configured Apache proxy server successfully

4. Completed CHAT Server configuration and chat queue configuration in Pega CS (7.1.4) successfully

5. Key synchronization between PegaCHAT and Pega CPM application completed successfully

We are using HTTP protocol to connect Pega CPM application with Pega CHAT server.

But, while connecting as a CSR to the chat queue, it is failing. We are getting 'Logon Failed' exception.

do we have solution for this?

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