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_SanB4461 Member since 2015 23 posts
Accenture Technology Services
Posted: November 17, 2015
Last activity: April 6, 2018
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CPM and CPM-HC upgrade to Pega Customer Service 7.1.4

Hi- We are planning to upgrade from CPM 6.2 sp4 and CPM-HC to Pega Customer Service 7.1.4. We would do a fit gap analysis of our own but would also like to have feedbacks of your prior experience on upgrading CPM and/or CPM HC versions. Would like to know what is new and what is not supported absolutely and which we have to address.We are aware of few changes for Example

1> The legacy portals are depricated but they would continue to perform

2> Perform harness reference changes

But is there anny ruleset/class structure level changes that need to be addressed absolutely post upgrade.

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