Discussion
CPM and CPM-HC upgrade to Pega Customer Service 7.1.4
Hi- We are planning to upgrade from CPM 6.2 sp4 and CPM-HC to Pega Customer Service 7.1.4. We would do a fit gap analysis of our own but would also like to have feedbacks of your prior experience on upgrading CPM and/or CPM HC versions. Would like to know what is new and what is not supported absolutely and which we have to address.We are aware of few changes for Example
1> The legacy portals are depricated but they would continue to perform
2> Perform harness reference changes
But is there anny ruleset/class structure level changes that need to be addressed absolutely post upgrade.
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There are no class structure changes required for this upgrade.
The following articles will help you to understand what is changed from CPM 6.x to Pega 7. this is applicable to CPM-HC also as it is built on CPM.
Customer Service Tech Note:
https://pdn.pega.com/documents/pega-customer-service-migrating-to-the-interaction-portal-tech-note
Customer Service Upgrade UseCase:
https://pdn.pega.com/pega-upgrade-center/converting-a-cpm-csr-portal-to-a-cpm-interaction-portal
Thanks,
Dhev