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jiawei zou (JiaweiZou)
Cognizant

Cognizant
CN
JiaweiZou Member since 2015 5 posts
Cognizant
Posted: March 10, 2015
Last activity: March 10, 2015
Posted: 10 Mar 2015 3:51 EDT
Last activity: 10 Mar 2015 5:36 EDT
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Create a top case and switch to the case automatically

Now we have an need as below:
In a case, an operator finish input and click the Submit button,
then the next what the operator see is the beginning assignment of an new case(the same case type).
**the operator do not need to switch to Case management Portal to select the new case.

How can we implement the rule to meet need?

Thank you very much.

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