Posted: 10 Mar 2015 3:51 EDT Last activity: 10 Mar 2015 5:36 EDT
Create a top case and switch to the case automatically
Now we have an need as below:
In a case, an operator finish input and click the Submit button,
then the next what the operator see is the beginning assignment of an new case(the same case type).
**the operator do not need to switch to Case management Portal to select the new case.
How can we implement the rule to meet need?
Thank you very much.
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Posted: 6 years ago
Posted: 10 Mar 2015 5:36 EDT
Sarada Satapathy (SATAS)
Senior Manager, Technical Enablement & UAP