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Anusheel_INCESSANT Member since 2011 2 posts
Incessant Technologies
Posted: 4 years ago
Last activity: 4 years 3 months ago
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Creating an open ended cases

hi Team,

In one of the design questions, the team has come up with a design where some of the data (used by the business) has been suggested to be converted into cases. This is suggested in order to make it easier for a 360 view or any kind of SLA's that may be fired on it.

The same can be simply achieved by initiated the case when the action is required and resolved it by updating the data as required.

Is it a good practice to have such open ended cases in the system? Has anybody had any such scenarios?

 

Regards,

Anusheel Mishra.

Case Management
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