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Saikat_Chakrabortty Member since 2013 34 posts
Capgemini
Posted: November 6, 2015
Last activity: November 6, 2015
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Creating work object from agent.

As per requirement I need to create a new work item from an agent. The first assignment of the flow has route option set to current operator. I have used svcAddWorkObject for creating the work item. And then for all the work assignment I will use activity to route it to specific work basket. But it is getting failed when run from an agent as it is not able to find the operator(current operator to route to). I can not use route option from the assignment as there are local action which should not be routed. Any one having any idea .. Please share.

 

-Saikat

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