Scott Kennedy (ScottKennedy)
Senior Product Manager, CRM
Pegasystems Inc.
ScottKennedy Member since 2012 2 posts
Posted: May 31, 2016
Last activity: May 31, 2016
Posted: 31 May 2016 12:48 EDT
Last activity: 31 May 2016 12:48 EDT

Customer Service Guided Tour Q&A

Q. Do I need to be on the Pega network or VPN to access my Customer Service Guided Tour application?

A. No, the Guided Tour application may be used from the internet. You do not need to be on the Pega network.

Q. Are there any limitations in the demonstration application?

A. The Customer Service Guided Tour was designed to provide more of a “sneak peek” at Pega Customer Service application with Pega Marketing , so many of the standard service requests, web self-service, chat, Co-Browse, knowledge management, and other capabilities are not supported in the Guided Tour.  If you’re interested in learning about the full, omni-channel, award-winning Pega CRM application suite, please contact your Pega Account Executive to schedule a demonstration.

Q. How can I get help if I need it?

A. Support is exclusively offered through these forums. If you have a question or run into an issue, post about it here & we’ll be sure to get back to you as quickly as we can. That is, if one of your fellow users doesn’t get to it first!

Q. How can I get a full Customer Service demonstration?  This is cool, but I want to see more!

A. If you’re interested in learning about the full, omni-channel, award-winning Pega CRM application suite, please contact your Pega Account Executive to schedule a demonstration.


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