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Chiranjeevi Majeti (ChiranjeeviM)
Virtusa

Virtusa
US
ChiranjeeviM Member since 2014 7 posts
Virtusa
Posted: July 6, 2015
Last activity: July 6, 2015
Posted: 6 Jul 2015 11:08 EDT
Last activity: 6 Jul 2015 23:40 EDT
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Definite Response to External calling system

Hello All,

 

Step 1 : Request From External system

Step 2 :  Accept the Request in Pega,Create a case.

Step 3 :  Pega to Process the case(do bunch of service calls, execute logic, determine approval/cancel/reject), And provide the final confirmation to external system

 

If above step takes less than 60 seconds else execute below step

 

Step 4: Pega to Provide just the request acceptance confirmation

 

Summary :  In short , if Pega accepts the request either it has to provide the request acceptance confirmation or final confirmation but should never time out with no response.

 

Protocol of Interaction : SOAP

Business Preference : To Process the case and provide final confirmation in less than 60 seconds. In other way SLA is 60 seconds.

STP : 80% of our cases are STP(Straight through Process)

 

Note : There are many chances that our case doesnt meet SLA of 60 seconds, but some times less.

 

How can we achieve this? Please help.

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