Posted: 30 Jun 2015 12:37 EDT Last activity: 9 Jan 2017 3:55 EST
Delete Cases in Bulk
I'm running PRPC 7.1.8 and attempting to delete all cases from a Dev instance. I created a Purge/Archive operation, scheduled and ran it, but it did not delete anything. The archive process seemed to work, but all the cases that met the criteria under the Schedule Process utility (> 1 day old) are still there and did not get deleted.
Is there a way to delete all cases from an application? And reset the case number scheme if possible.
The wizard wants the case to be resolved so all subcases and assignments are cleaned up. You can run an activity that loops through a list of cases (obtained from a report definition) and calls pxForceCaseClose to Complete all of the work. You will pass the desired resolved status (for example, Resolved-Complete) as a parameter. Set the Commit parameter to true. Then you can use the wizard to delete the cases.