Posted: 12 Feb 2016 10:57 EST Last activity: 24 Jun 2016 2:59 EDT
Detecting Dropped Calls
Pega Decision Management is able to automatically detect when your customers suffer from call drops. Event Strategies allow you to use Next-Best-Action to respond to dropped calls in an appropriate and relevant way. In this Advanced course, learn how to create and test a dropped call Event Strategy. Gain hands-on experience building the strategy using shapes from the Event Strategy canvas, testing the Strategy using Decision Data Flows, and inspecting the results.