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Marco Looy (Marco Looy)
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Senior Director, Customer Engagement and Analytics Enablement
Pegasystems Inc.
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Marco Looy Member since 2010 51 posts
MOD
Posted: February 12, 2016
Last activity: June 24, 2016
Posted: 12 Feb 2016 10:57 EST
Last activity: 24 Jun 2016 2:59 EDT
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Detecting Dropped Calls

Pega Decision Management is able to automatically detect when your customers suffer from call drops. Event Strategies allow you to use Next-Best-Action to respond to dropped calls in an appropriate and relevant way. In this Advanced course, learn how to create and test a dropped call Event Strategy. Gain hands-on experience building the strategy using shapes from the Event Strategy canvas, testing the Strategy using Decision Data Flows, and inspecting the results.

Product: Pega Decision Management 7.1 
Duration: 2 hour

Pega Academy link: Detecting Dropped Calls

 

Pega Academy
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