Discussion1Replies4954Views AparnaGopakumar Member since 2015 29 posts TCS Posted: 4 years agoLast activity: 4 years 9 months ago Closed Difference between default urgency and initial urgency.What exactly is the difference between initial urgency and default urgency?And when will initial urgency be added to default value to calculate urgency? Pega Academy ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Discussion, please write a new Discussion. Posted: 4 years agochuat PEGA replied to AparnaGopakumarThe urgency of a case is actually a summation of a number of "urgency" values. The value is updated automatically through a Declare Expression. Default urgency and Initial urgency are just 2 of the many values used to derive the value of Urgency. Default urgency is the value set by Pega when a new case is instantiated. This is defaulted to the value of 10. If you are referring to the Service Level rule, then the Initial urgency is the value added to the Urgency when the Service Level rule starts ticking, i.e. when it is used.