BHUSHANPATIL Member since 2008 47 posts
Cognizant Technology Solutions
Posted: 4 years ago
Last activity: 4 years 10 months ago

Duplication of skill to operator rule xml -5.4 to 7 upgrade

Upgrade from 5.4 to 7.1.8

there is an issue with xml of operator record. Whenever we have skills in operator there are getting duplicated..however the rule record is looking good..(open the operator record it looks fine).. There is no duplication of skills on UI.. But when we try to open the view xml..it shows duplication is skills.

It's cause issues to BIX extract and processing jobs .

we have tried all option to save/create brand new; This is same behavior in 5.5 as well and carried to 7. anyone who did upgrade of 5.4 experienced it?

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