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Isabel Sinigaglia (IsabelS1)
American Express

American Express
US
IsabelS1 Member since 2015 6 posts
American Express
Posted: July 5, 2015
Last activity: May 9, 2016
Posted: 5 Jul 2015 17:12 EDT
Last activity: 9 May 2016 10:35 EDT
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Effective Process Decomposition - Cannot change to subcase

In the exercise is requested to create a subcase for Benefits Enrollment. Originally I created as a Step and when I select the step configuration and change to subcase it requested me "Case Type", I was not able to select Onboarding.

It only allowed me to select Onboarding when I changed from STEP to CASE.

After this I tried to change it to SUBCASE and "case type" does not allow to continue with Onboarding.

What sequence am I doing incorrectly?

Thanks

Isabel

 

 

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