Effective Process Decomposition - Cannot change to subcase
In the exercise is requested to create a subcase for Benefits Enrollment. Originally I created as a Step and when I select the step configuration and change to subcase it requested me "Case Type", I was not able to select Onboarding.
It only allowed me to select Onboarding when I changed from STEP to CASE.
After this I tried to change it to SUBCASE and "case type" does not allow to continue with Onboarding.
Benefits Enrollment and Payroll are both subcases of Onboarding. In the Case Explorer it will appear as such:
You will need to hover over Onboarding and "add" Benefits Enrollment as a subcase FIRST. Do the same thing again to add Payroll. And then go to the case designer, and the step you have as a case, select subcase and you will then see Benefits Enrollment and Payroll as an option in the dropdown.
Please note that if you click on the download solution link there is a step by step guidance with screenshots of the above steps available.
When I try to do my first subcase, I can either make it a Top case and get to view and set it to Onboarding as directed. When I try to create it as a subcase I get only an “Other” option which doesn’t allow Onboarding. Everything I attempt to do in the Case explorer is ineffective.
I near the bottom of “Effective Process Decomposition” SAEII topic. Near the bottom of that pdf.
What advice can you give me? I’m struggling to add stages to the subcase.
There is one image in my solution document and it conflicts with what I have seen on the screen