Discussion
Email notification on assignment to workbasket
Similar to how individual operators can enable Email Notifications on assignment, is there a general way that Email Notifications can be generated when work is assigned to a Workbasket ?
Preferably, this would be to a nominated email address, not necessarily all members of a Workgroup.
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Hi Jamie,
There is no OOTB feature to do so. Couple of approaches I can think off to acheive this
Approach 1:
Simply add an utility shape in front of the assignment to execute CorrNew activity to send out an email to nominated email address.
Pros: Easy to implement
Cons: If the email needs to include link to Assignment, we cannot do it. However we can include link to Work Object which opens review harness. If this is not an issue, you can think off implementing this solution.
Approach 2:
Extend Assign-AddAssign activity to additionally execute CorrNew activity to send out email conditionally based on WorkBasket Name.
Pros: Can include link to assignmenty, upon clicking Work Object would be opened in Perform mode.
Cons: Extending OOTB activities comes with risk of maintainence while upgrading the Pega versions.
May be we should raise an Enhancement Request for this :)
Regards,
-Vamshi