Discussion

4
Replies
145
Views
 Marc Mouries (MarcMouries)
PEGA
Senior Solutions Consultant
Pegasystems
US
MarcMouries Member since 2013 8 posts
PEGA
Posted: June 14, 2016
Last activity: April 24, 2017
Posted: 14 Jun 2016 11:40 EDT
Last activity: 24 Apr 2017 11:50 EDT
Closed

Error in Steps in Creating a new Pega Customer Service Application

Steps say to

  1. Click CPMInteractionPortalMenu from the search result.
  2. Click Save As.
  3. Accept the defaults and click Create and Open.
  4. Double click the Phone Call entry.
  5. Click Actions.
  6. Update the Class Name field to Organization-ApplicationName-Work-Interaction-Call

But the original value is "Declare_CAApplicationSettings.CallInteractionClass" and should not be changed as CPM uses dynamic classes that are set in the Data Transform.

Then the instructions say to update the data transform in PegaCA-Admin-ApplicationSetting but the data transform was automatically generated with the new class.

Pega Academy
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Discussion, please write a new Discussion.
Posted: 4 years ago
Posted: 1 Jul 2016 14:32 EDT
Tara Pottebaum (pottt)
PEGA
Tech Enablement, Lead Curriculum Developer
Pegasystems Inc.
US

Hi Marc, 


I'm one of the instructors that teach the 7.1 version of the Customer Service Application courses.  I just tried to identify where you are in the course materials in relationship to your question. I am unable to find those steps in the exercise guide.  Is your question related to the Pega Customer Service course?  And if yes, which lesson/exercise specifically?


Thank you, 


Tara


Pega Academy Support
Posted: 4 years ago
Posted: 8 Jul 2016 17:56 EDT
Damon Kearney (DamonLatAmSC)
PEGA
Senior Solutions Consultant
Pegasystems Inc.
US

Hi Tara,


I am working on the same part of the course that Marc is asking about. It is the Creating Pega Customer Service Solutions (7.1) course, in the Creating An Application module. Form the Course Overview it falls under section 11 - Building a New Application. Trainees are instructed to Configure the 'New' Menu to Test an Application. The 7th step says, "Update the Class Name field to Organization-ApplicationName-Work". My doubts here are the same, I believe, that Marc expresses. What class field should we be updating? That might be a simpler way to ask the question. The next series of steps under Update Application Settings explains the need to go to the pyDeafult data transform with applies to PegaCA-Admin-ApplicationSetting to substitute references to PegaCA-Work with Cour-Creating-Work. That too is confusing because the data transform is updated with the new class Cour-Creating-Work.  I think these two areas of doubt go hand in hand. If you can explain, it would be appreciated.


 


Thanks!


Damon