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PEGA
Posted: June 14, 2016
Last activity: April 24, 2017
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Error in Steps in Creating a new Pega Customer Service Application
Steps say to
- Click CPMInteractionPortalMenu from the search result.
- Click Save As.
- Accept the defaults and click Create and Open.
- Double click the Phone Call entry.
- Click Actions.
- Update the Class Name field to Organization-ApplicationName-Work-Interaction-Call
But the original value is "Declare_CAApplicationSettings.CallInteractionClass" and should not be changed as CPM uses dynamic classes that are set in the Data Transform.
Then the instructions say to update the data transform in PegaCA-Admin-ApplicationSetting but the data transform was automatically generated with the new class.
Hi Marc,
I'm one of the instructors that teach the 7.1 version of the Customer Service Application courses. I just tried to identify where you are in the course materials in relationship to your question. I am unable to find those steps in the exercise guide. Is your question related to the Pega Customer Service course? And if yes, which lesson/exercise specifically?
Thank you,
Tara
Pega Academy Support