Discussion

7
Replies
1258
Views
ShamMR Member since 2013 9 posts
Infosys Limited
Posted: 4 years ago
Last activity: 4 years 10 months ago
Closed

Exceptions while executing SLA rules

Hi,

We are seeing some exceptions for some of the work objects when Service Level Rules are getting executed. This results in work objects getting moved to Broken-Process queue. The errors we are seeing are - "** caught exception during autocommit check" or "The assignment for this queue item has a problem". Any inputs or suggestions on the possible root cause and how this can be resolved would be appreciated.

Moderation Team has archived post
Share this page LinkedIn