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Sham Raghavendrarao (ShamMR)
Infosys Limited

Infosys Limited
US
ShamMR Member since 2013 9 posts
Infosys Limited
Posted: October 1, 2015
Last activity: October 28, 2015
Posted: 1 Oct 2015 19:30 EDT
Last activity: 28 Oct 2015 22:57 EDT
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Exceptions while executing SLA rules

Hi,

We are seeing some exceptions for some of the work objects when Service Level Rules are getting executed. This results in work objects getting moved to Broken-Process queue. The errors we are seeing are - "** caught exception during autocommit check" or "The assignment for this queue item has a problem". Any inputs or suggestions on the possible root cause and how this can be resolved would be appreciated.

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