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Posted: October 1, 2015
Last activity: October 28, 2015
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Exceptions while executing SLA rules
Hi,
We are seeing some exceptions for some of the work objects when Service Level Rules are getting executed. This results in work objects getting moved to Broken-Process queue. The errors we are seeing are - "** caught exception during autocommit check" or "The assignment for this queue item has a problem". Any inputs or suggestions on the possible root cause and how this can be resolved would be appreciated.
Hello Indrajith,
autocommit check error can happen for many reasons, Can you please give more information on what you are actually doing in the escalation activities ?