It's not always clear to me that I have earned an achievement badge. Eventually, I get around to refreshing the widget and see that I have new badges. If I have been messing around with a bunch of options at once, I could earn multiple badges and not really know why until I click them and read the related article. Suggest having a quick pop-up or message that is displayed as soon as I fulfill the badge criteria so that users get positive reinforcement on the actions that we want them to take. Something like "Congratulations, you earned the [xxx badge] by creating your first Service Request case. To see what other badges you can earn, see the Achievements widget on your dashboard".
Or perhaps a "tip" that is displayed when I'm using a feature that is related to an achievement. This would help introduce users to badges. "Tip: Add a field to a form to earn the [xxx] badge".
Another thought is to add a tour stop on the Achievements widget if we don't have one already. I mention what these are in the online help but there really isn't any emphasis on the widget otherwise.
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Thanks for the suggestions. We've made it so that the achievements widget refreshes everytime you click dashboard in addition to the manual refresh icon but are exploring ways to give more immediate feedback to the user.