Posted: 27 Feb 2015 12:23 EST Last activity: 2 Mar 2015 11:22 EST
Generic Contact Policy
The Generic Contact policy – allows you to specify the maximum number of times a customer can be contacted per channel … are there plans to be able to limit the number of contacts a customer can have in a day, week, month etc. regardless of channel? Say 5 maximum outbound contacts in a 10 day period? If not how would this best be done?