Hi Mootavishu,

Please make sure that all the environments are running the same version of PRPC and they are all running the same Hot Fixes.  Also make sure that all the Application Servers across environments are the same Version and that they are all using the same JRE Version and JDBC drivers as well.  Since the error message you are getting depends on the environment you are running on we suggest that for help on the specific issue you are encountering you please submit a Service Request (SR). You can do so by accessing the new My Support Portal (https://pdn.pega.com/support/my-support-portal).

Regards,

Henry

Pega Academy

Thanks Henry,

We are running all the environments on the same PRPC 6.1 SP2 version.Do we have any special hotfix number for such issues so that we can check it across regions.

Hi Mootavishu,

I searched our SR Database and found a related issue.  Yes, there is a Hot Fix for it: HFix-4751

ROOT CAUSE
The root cause of this problem is a defect in Pegasystems’ code/rules.

RESOLUTION

HFix-4751 fixes a defect in the grid logic that can cause this issue.

Regards,

Henry

Pega Academy

Hi Henry,

Verified all the environments. This HFIX is available in the active hot fixes available.Can we find the root cause of the issue ain any other way? 

Hello Mootavishu,

We are facing the same issue. Did you found any resolution for this.