Posted: 24 Jun 2015 10:28 EDT Last activity: 14 Oct 2016 6:11 EDT
Getting same work object when two different operates hit get next work at same moment
When a catogery of users hit get next work at same fraction of moment, same work object is routed to the work list of both operators. audit also shows same information. any suggestions on why it's happening or how we can fi it?
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When "Optimistic Locking" configured? on the case then the assignment available from the basket when opened by simultaneous users will be able to get the same case, but who ever submits first that action would be performed and assignment would be completed.