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Tata Consultancy Services
Posted: June 5, 2015
Last activity: June 5, 2015
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How to add customized attributes in interaction history
Hi,
How can we add customized attributes like call reason etc. in the interaction history?
Thanks,
Arnab
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Arnab,
Please check out the: Decisioning Simulations for System Architects (7.1) course. You will find answer to your question in the Adding a Measurement lesson.
Note also that we are currently developping a course whic will cover in all details exactly this topic. Just monitor the new courses and you will soon be able to learn more about this topic.
Miki