How to configure the subcase routing
How to configure routing, when a subcase should be routed to a different user.
I'm quite new to Pega, so I would appreciate help.
IPA
AU
Hi,
Check the PDN article
https://pdn.pega.com/case-management/routing-an-assignment
Hope this helps
Vamshi
Virtusa
LK
Yeah. but when the step is a sub case, we have a 'Create Case' shape, not an Assignment shape. We cannot configure routing in a 'Create Case' shape.
Pegasystems Inc.
JP
Routing should be configured on the assignment shapes of the SUB case's starting flow which you specified on the "Create Case" shape.
Pegasystems Inc.
US
Normally routing is configured at assignment level but for screen flows, routing is configured for the flow at the start shape.
Incessant Technologies
IN
Hi Akila,
Routing of sub-flow it means first assignment in that sub-flow would be routed to a particular user, just configure your routing logic at that assignment available in the sub-flow.