pushpap2 Member since 2013 5 posts
HD Vest
Posted: January 14, 2016
Last activity: January 15, 2016

How to delete a correspondance assignment in a worklist.

After a Pega cloud security maintanance update, We had a problem with Pega cloud sending emails to our environment for correspondance during a workflow. It happened because Cloud team some missed updating some host entries.

As a result Manager's are seeing "Fix Correspondance" assignment in their worklist, when an correspondance email is not delivered.

Unfortunately by the time I as admin try to fix the correspondance(by rejecting it), some cases are resolved and I cannot fix the correspondance.

Though the case is resolved(Completed), the Manager still is seeing the  correspondance assignment in his worklist.

How can delete these?

Case Management
Moderation Team has archived post
Share this page LinkedIn