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pushpap2 Member since 2013 5 posts
HD Vest
Posted: January 14, 2016
Last activity: January 15, 2016
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How to delete a correspondance assignment in a worklist.

After a Pega cloud security maintanance update, We had a problem with Pega cloud sending emails to our environment for correspondance during a workflow. It happened because Cloud team some missed updating some host entries.

As a result Manager's are seeing "Fix Correspondance" assignment in their worklist, when an correspondance email is not delivered.

Unfortunately by the time I as admin try to fix the correspondance(by rejecting it), some cases are resolved and I cannot fix the correspondance.

Though the case is resolved(Completed), the Manager still is seeing the  correspondance assignment in his worklist.

How can delete these?

Case Management
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