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 Venkatesh Guntupalli (venkuusg) Blue Rose Technologies Pega Lead Consultant
Blue Rose Technologies
IN
venkuusg Member since 2017 11 posts
Blue Rose Technologies
Posted: January 22, 2016
Last activity: January 25, 2016
Posted: 22 Jan 2016 12:09 EST
Last activity: 25 Jan 2016 8:13 EST
Closed

How to disable Interaction History in strategy ?

Hi All,

 

I have a question about interaction history where we will use in the strategy. If we run the interaction it will invoke the corresponding strategy defined in that rule and write the results to either clipboard or database table as per the configuration defined and capture the Interaction History. 

My question is can we disable Interaction History capturing by unchecking the Enable Interaction History ?

 

Thanks

Venkatesh G

Pega Academy
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Posted: 6 years ago
Posted: 25 Jan 2016 8:13 EST
Marco Looy (Marco Looy) MOD Senior Director, 1:1 Customer Engagement and CRM Enablement Programs
Pegasystems Inc.
NL

Venkatesh,

Thanks a lot for your post.

The "Enable Interaction History" check box has nothing to do with capturing Interaction History.

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In the Interaction History tab, check the Enable Interaction History option to bring results stored in Interaction History to the strategy as specified in the conditions and properties settings.

For more information see: https://docs.pega.com/decision-manager-help-717

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Marco.

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