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KrishnaKarthik Madem (KrishnaKarthikM7572)
JP Morgan India Service Pvt Ltd

JP Morgan India Service Pvt Ltd
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KrishnaKarthikM7572 Member since 2015 1 post
JP Morgan India Service Pvt Ltd
Posted: October 8, 2015
Last activity: April 6, 2018
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How to Find the last operator who routed the task

Hi,

I have a requirement where OperatorA logs in and submits a case then the case will be routed to a WB and OperatorB access this WB and picks this case. Now when OperatorB selects Approve this case should be resolved and if operatorB rejects it this case should be routed back to operatorA.

Here what I wanted to know is "how to find the operatorA so that when OperatorB rejects case, the case will be automatically routed back to OperatorA"

Thanks,

Krishna.

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